Stamping Down On COVID-19 Hoarding

April 15, 2020

John-Paul Drake’s blunt reply to a hoarder who wanted a refund


An SA supermarket boss has blasted one of his customers after  the man tried to return almost 5000 rolls of toilet paper and 150 bottles of hand sanitiser which he couldn’t sell online.

John-Paul Drake, an executive with South Australian supermarket chain Drakes, said he refused to given the man a refund.

In a video uploaded to YouTube, Mr Drake said recent panic buying of toilet paper had been “absolutely ridiculous” with the company selling eight months’ worth in four days at one point.

But one customer’s behaviour was worse than the others.

“I had my first customer yesterday who said he wanted to get a refund on 150 packets of 32-pack toilet paper and 150 units of one-litre sanitiser.” In 150 packs of 32-roll toilet paper there would be 4800 individual rolls.

Mr Drake said the man had come into the store to get his money back after website eBay refused to allow him to sell the items online.

In the video, Mr Drake then showed his middle finger and said that was his reply to the customer’s request.

“I told him that, that is the sort of person who is causing the problem in the whole country.”

In a later LinkedIn post, Mr Drake said the customer hadn’t bought the loo roll and hand sanitiser in one trip, but claimed that he had run a sophisticated operation that saw up to 20 people visit several Drakes stores buying a pack in each one.

Panic buying and hoarding overwhelmed supermarkets from early March as people began stocking up on staples like toilet roil, pasta and rice.

Some customers were filmed brawling in the aisles to try to get their hands-on scarce supplies, while others we reselling the same items for astronomical prices online.

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